Webinar + Video
Industry Insights: Maintaining our 97% Satisfaction Score
After every interaction with Support team, we ask customers to rate their experience. We maintain a 97% satisfaction rate—far higher than the industry average. How does our support team stay on top of everything? By doing more than just “support.” Kaydian Radway, our Director of Implementation & Customer Support explains how we [...]
Industry Insights: Introducing the Customer Support Team
Learn more about Leonardo’s Customer Support Team. Meet Kaydian Radway, the Director of Implementation & Support at Leonardo. She’s here to explain who is on our support team, what they do, and how they help customers see amazing results.
Industry Insights: The Two Major Content Challenges For Hotel Channels (Feat. Milos Krsmanovic)
Third party booking channels, like Expedia & Booking.com, recognize that bookings are directly correlated to the quality and quantity of visual content. The problem is, how do channels get this visual content from the brands in an effective manner, and how can they use this content to curate personalized travel shopping [...]
Industry Insights: How To Measure Hotel Website Performance (Feat. Naveen Nawaz)
There are two key aspects that determine the performance of a hotel website. First, can travel shoppers find your website? Second, are travel shoppers completing the booking, or are they simply browsing and bouncing? Our UX/UI Manager, Naveen Nawaz discusses how our Vizlly websites are built with SEO & conversion performance in [...]
Industry Insights: Convert A “Looker” Into A “Booker” With UX/UI Design (Feat. Naveen Nawaz)
Surprisingly, UX/UI best practices have not changed in the hospitality industry. The goal has always been to convince travel shoppers to hit the “book now” button. From examining what users spend time on, to integrating subtle animations into our design, our product team is able to make small changes that have a big impact on [...]
Industry Insights: Designing A Hotel Website That Wins Bookings (Feat. Naveen Nawaz)
Website design is the backbone that allows travel shoppers to easily navigate your hotel website, find the relevant information needed to make a purchase decision and ultimately complete the booking. From research and wire-framing to prototypes and mock-ups, our UX/UI Manager, Naveen Nawaz, discusses all the work that goes into [...]
Industry Insights: Win Bookings with this Online Tactic (Feat. Bharat Patel)
Travel shoppers are increasingly searching for experience based information when selecting a hotel. Unfortunately a Brand.com website is very limiting, often offering little more than an amenity checklist. Hoteliers need to keep up with the changing marketplace and provide travel shoppers with the information they want to know [...]
Industry Insights: A Vizlly Customer For Over Two Years (Feat. Bharat Patel)
As an industry leading technology, Vizlly helps hotels showcase all of their property’s unique features. But the value that Vizlly brings goes beyond technology. It is our Customer Success team behind Vizlly who helps keep our clients happy by listening and responding to their every need. Renowned hotel owner, Bharat Patel [...]
Industry Insights: Curating Online Content for Your Hotels (Feat. Bharat Patel)
In this day and age, most travel shoppers turn to the internet to search for the perfect hotel. Without a doubt, an online presence is absolutely crucial for any property. But finding the right content to put online is a tough challenge that requires experimentation. After all, “content is king.” Renowned hotel owner, Bharat [...]
Industry Insights: A Proven Strategy for Online Revenue (Feat. Bharat Patel)
Many large hotel associations – such as AAHOA – offer tips and strategies for you to win bookings and boost revenue. However, the challenge is finding the right tools so that you can apply these strategies to your existing marketing efforts. We sat down with renowned hotel owner, Bharat Patel, as he shares his experience with [...]