Spotlight on the Leonardo Support Team
Our Support Team is here to ensure that any issues are resolved in a timely manner with minimal impact on your day to day operations. Today we shine a light on our Support Team so you can get to know them, what they do, and how they stack up to other Support Teams in the industry.
Our Customer-Centric Approach to Product Development
At the end of 2017, we asked for feedback on our current VScape Digital Asset Management platform. The results of our surveys and conversations with customers have taught us that hotel chains are more interested in a complete, comprehensive content management solution than a content distribution system. What hotel chains care [...]
How to Develop a Successful Hotel Content Marketing Strategy
Content is king! If hearing that one more time makes you want to, well, feel ill, you’re not alone. But like anything that gets repeated by anyone and everyone, the reason you hear the ‘king’ quote about content so often is that it’s really quite true.
The Ultimate Solution for Image Distribution
VScape is a leading technology solution in the hospitality industry that focuses on image distribution. In today’s digital era, an online presence that presents quality images of a hotel property is key to earning bookings. From room types to amenities, visual imagery is crucial to convince travel shoppers that your property is [...]
Why the Hospitality Industry Needs to Keep Up with Today’s Travel Shopper
Travel shoppers are more tech-savvy than ever before and crave authentic experiences not only during their vacations, but throughout the entire travel shopping journey. We sat down with our Vice President of Global Sales, Milos Krsmanovic, as he explains how the hospitality industry needs to leverage visual content to create [...]
Industry Insights: The Image Distribution Challenge for Hotel Chains
From repository issues to ensuring brand integrity, managing image distribution across countless online channels is a common challenge for hotel chains. We sat down with our Vice President of Global Sales, Milos Krsmanovic, as he breaks down the major image distribution challenges facing hotel chains.
Meet Leonardo’s Customer Support Team
Introducing the Customer Support Team Learn more about Leonardo’s Customer Support Team. Meet Kaydian Radway, the Director of Implementation & Support at Leonardo. She’s here to explain who is on our support team, what they do, and how they help customers see amazing results.
Is Google AMP The Right Choice For Hotel Websites?
While Google AMP does offer many benefits for mobile websites in terms of speed, it can also be very limiting when it comes to user experience and integrating industry specific features. So the question is, “is AMP the right choice for a hotel website?”
Maintaining Our 97% Satisfaction Score
After every interaction with Support team, we ask customers to rate their experience. We maintain a 97% satisfaction rate—far higher than the industry average. How does our support team stay on top of everything? By doing more than just “support.” Kaydian Radway, our Director of Implementation & Customer Support explains [...]
Facebook Makes Changes to Their Newsfeed Algorithm… Again
Last week, Mark Zuckerberg took to his personal Facebook account to announce major changes to the way the Newsfeed algorithm decides which posts to show you. While the update is primarily designed to reduce the circulation of fake news, it will have a major impact on hoteliers that rely on Facebook to market their property and [...]