Maintaining Our 97% Satisfaction Score
After every interaction with Support team, we ask customers to rate their experience. We maintain a 97% satisfaction rate—far higher than the industry average. How does our support team stay on top of everything? By doing more than just “support.” Kaydian Radway, our Director of Implementation & Customer Support explains [...]
Facebook Makes Changes to Their Newsfeed Algorithm… Again
Last week, Mark Zuckerberg took to his personal Facebook account to announce major changes to the way the Newsfeed algorithm decides which posts to show you. While the update is primarily designed to reduce the circulation of fake news, it will have a major impact on hoteliers that rely on Facebook to market their property and [...]
How You Can Make Sure Your Hotel Images are ADA Compliant
VScape helps hotel chains organize digital media assets for storage, retrieval and distribution to the world’s largest network of travel websites, their own brand sites, internal departments and third party vendors. Beyond just an asset repository, VScape provides support for key workflows, as well as content creation tools [...]
Meltdown and Spectre Vulnerabilities: What You Need to Know
What hotels, chains, and channels need to know about the recent Meltdown and Spectre vulnerabilities.
5 Important Digital Marketing Trends of 2017
As 2017 comes to a close we continue to look back at the year that was. For hoteliers, the world of digital marketing is constantly evolving. New threats and opportunities are popping up as companies try to get a leg up on the competition. We’ve compiled 5 of the most important digital marketing trends from 2017 that hoteliers [...]
The Evolution of Facebook: What Hoteliers Need to Know to Be Successful
Download this eBook to learn how to optimize your Facebook page and posts to reach a wider audience, and how to turn social media engagement into direct bookings.
Top 10 Blog Articles of 2017
As the holiday season approaches, we’re recapping the top 10 articles of 2017 on the Vizlly blog. Our data reveals where hoteliers’ priorities lay in terms of digital marketing this year. From improving their website and presence on third-party booking channels, to getting more value from Facebook, it’s clear that hotel [...]
5 Things to Look for in a Great SEO Partner
Aligning yourself with the right SEO partner is crucial to the success of your hotel’s digital marketing strategy. The wrong choice will not only fail to drive the results you want, but can also damage your SEO standing with Google, to the point where it might take years to recover.
What Hoteliers Can Learn from Airbnb’s Digital Storytelling
Airbnb’s success, in no small part, boils down to its ability to leverage technology to create a superior digital experience; one that reflects evolving consumer behaviors. There is no reason why hoteliers can’t offer the same experience to travel shoppers, but while Airbnb is investing in destination value propositions, hotels [...]
Why Knowing Your Guests is Important for Your Bottom Line
To succeed at hotel revenue management and online marketing, Revenue Managers and Digital Marketers need to break down silos and work together closely.